Click your avatar on the top right, then click "Manage Account."
Enter your new password under "Contact information."
Then, scroll to the bottom of the page and click "Save Profile."
This is likely caused by one of two issues: network connection speed or stored browsing data.
Network connection speed. A low amount of network bandwidth is likely the culprit behind your video not loading if you're experiencing the following symptoms:
To test your network bandwidth, run a speed test. If your speed is "low" or "very low," try the following:
Then, return to Checkology and click "Play" on a lesson video.
Stored browsing data. Stored browsing data is likely the culprit behind your video not loading if you're experiencing the following symptoms:
To troubleshoot this issue, try one of the following two fixes: